GENERAL TERMS AND CONDITIONS
1. Scope of application
For all deliveries from The Collectors Bay to consumers (§ 13 BGB) these General Terms and Conditions (AGB) apply.
2. Contracting party
The purchase contract is concluded with:
The Collectors Bay
Dennis Hirth and Timo Kühne GbR
On the ski jump 2
34314 Espenau
You can contact our customer service for questions, complaints and objections by e-mail at " info@thecollectorsbay.de
3. Offer and contract conclusion
3.1 The presentation of the products in the online store is not a legally binding offer, but an invitation to order. All offers are valid "while stocks last", unless otherwise noted with the products. Errors excepted.
3.2 By clicking the button "Complete order" in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.
4. Contract text
The text of the contract is stored on our internal systems. You can view the general terms and conditions at any time on this page.
5. Right of withdrawal and returns
Consumers (§ 13 BGB) have a legal right of withdrawal.
5.1 Right of revocation
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must
The Collectors Bay
Dennis Hirth and Timo Kühne GbR
Auf der Schanze 2
34314 Espenau
E-mail: info@thecollectorsbay.de
inform us by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You may also use the sample revocation form (1.5.3) below, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
5.2 Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. This also applies to non-accepted deliveries, which we charge with our standard shipping costs. You will find an overview on the shipping page.
The right of revocation does not apply to goods that were produced according to customer specifications or clearly tailored to personal needs or ordered specially for the customer or for which due to their nature are not suitable for return.
You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.
Items that have already been removed from their packaging cannot be refunded or exchanged.
Deviations in the color shades of the individual components are production-related and excluded from exchange.
5.3 Cancellation form
(If you want to revoke the contract, you can e.g. print out this form or copy it into an email, fill it out and send it to us)
To:
The Collectors Bay
Dennis Hirth and Timo Kühne GbR
Auf der Schanze 2
34314 Espenau
E-mail: info@thecollectorsbay.de
Hereby I revoke the contract concluded by me for the purchase of the following
Goods:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Order number: _______________
6. Prices and shipping costs
6.1 The prices stated on the product pages include the statutory value added tax and other price components.
6.2 The shipping costs depend on the target region as well as the mode of shipment and will be clearly communicated to you before you place your binding order. You will find an overview on the shipping page.
7. Delivery
7.1 The handover to our shipping service provider is usually within 4 working days after receipt of payment. We point out possible deviating delivery times on the respective product page.
7.2 Should the ordered product not be available in time because we are not supplied with this product by our supplier in time, we will inform you immediately. In such a case you are free to wait for the ordered product or to cancel your order. In case of a cancellation, any payments already made will be refunded immediately.
7.3 We reserve the right to combine several orders if items should be available at the same time. Double paid shipping costs will be refunded if possible.
8. Payment
8.1 Payment shall be made optionally with one of our indicated means of payment.
8.2 If you choose the prepayment method, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment, which has to be made within 30 days of date of order.
8.3 You shall only be entitled to offsetting if your counterclaims have been legally established by a court of law or acknowledged by us in writing.
8.4 You may only exercise a right of retention if the claims result from the same contractual relationship.
9. Retention of title
The goods remain our property until full payment has been received.
10. Warranty
The warranty is subject to the legal regulations.