"My Collectors Bay" is your virtual customer warehouse. You can use it to temporarily store your items with us to save on shipping costs. We store your items for up to 90 days from the order date (or goods received date for pre-ordered items).

If you would like to order the dispatch of your stock items, simply send us a short email to info@thecollectorsbay.de with a request to dispatch your customer stock. You will then receive a separate invoice for the shipping costs incurred. At the same time, we will prepare the dispatch of your items for the next possible dispatch date and send your parcel as soon as the shipping invoice has been paid. Unfortunately, we do not yet have the option of organising shipping directly from your customer account.

Unfortunately, our system does not currently provide a simple overview of all items in your customer warehouse. However, you can generally use your order overview. All orders with items in the virtual customer warehouse should show the status "Waiting" and the shipping method "My Collectors Bay". Irrespective of this, we will inform you by e-mail when pre-ordered items are received in your customer warehouse and offer you dispatch as soon as a suitable package has been collected.

There is no automatic dispatch after 90 days - we meet the deadline manually. However, we reserve the right to charge for shipping at the end of the 90-day period (counting from the order or goods receipt date of the oldest item in stock) and to dispatch all items in stock as soon as the shipping invoice has been paid.

It is generally possible to extend the storage period. Simply contact us via e-mail to info@thecollectorsbay.de. However, we have to keep an eye on the parcel size of all your items in stock and our storage space. We therefore cannot promise that an extension is always possible.